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Computer Networking, Help Desk, Systems Administration
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Thank you for taking a look at IGTech365. We have positions that open and close so send in your resume and if qualified, we will give you a call when an opening arises. It may be in a month or a year, let’s connect and network to find a win-win relationship. If we hear of something with another company that your skills match, we will be glad to refer you. It is always good to have friends in the industry.
Send your resume to: [email protected]
Senior System Administrator
Openings – 1 (immediate)
Full Job Description
We are looking for an Sr. System Administrator/Network Administrator (IT Generalist) to maintain, upgrade and manage our customer’s software, hardware, and networks. A strong understanding of the technology used to operate different types of small to medium sizes businesses. Must have the ability to transition from one software/hardware in quickly between each customer. Your goal will be to ensure that our customer’s I.T. infrastructure runs smoothly and efficiently.
Responsibilities
- Resolve routine helpdesk calls along with other technicians while delivering a WOW customer exerience.
- Ability to operate without direct supervision to include project work offsite
- Install and configure software and hardware
- Expert level proficiency of Windows servers and desktop operating systems
- Expert level proficiency in all Windows server roles and features (AD DS, IIS, DNS, DHCP, Hyper V, etc.)
- Expert level proficiency in the Microsoft 365 application suite
- Moderate to expert level proficiency in data and email migrations to Microsoft/Office 365.
- Expert level proficiency in troubleshooting minor to complex issues with server and desktop operating systems
- Monitor performance and maintain systems according to industry standards and/or customer requirements
- Able to resolve critical server issues during nights and weekends if needed
- Ensure information and cybersecurity utilizing access controls, firewalls, AV, etc.
- Upgrade hardware and software with models and new releases
- Develop expertise to train staff on new technologies
- Build an internal knowledge base with technical documentation, manuals, and IT policies
Skills
- 10 + years experience as a System Administrator, Network Administrator or similar role
- 10 + years experience with databases, network hardware and configuration, and routine systems maintenance
- 10 + years experience with hardware/software security (firewalls, IDS, IPS) and data backup/disaster recovery
- Ability to create scripts in Powershell
- Familiarity with various operating systems and platforms
- Resourcefulness and problem-solving aptitude
- Excellent communication skills
- BSc/Ba in Information Technology, Computer Science or a related discipline
- CompTIA Network + and Security + or CCNA and CCNP
- MCP or MCSE’
Work Location:
- Tampa Florida (must live within 20 miles of New Tampa Area or willing to relocate)
Job Type:
- Full-time
Pay:
- $75,000.00 – $95,000.00 per year
Benefits:
- Paid time off
- Professional development assistance
Schedule:
- Monday to Friday
- On call
- Weekend availability
Supplemental Pay:
- Commission pay
Ability to commute/relocate:
- Tampa, FL 33647: Reliably commute or planning to relocate before starting work (Required)
Education:
- Bachelor’s (Required)
Experience:
- IT: 10 years (Required)
- Office 365: 5 years (Preferred)
Work Location:
- Home based and local travel to clients as needed in Central Florida
System Administrator
Openings – 1 (immediate)
Full Job Description
We are looking for an System Administrator/Network Administrator( IT Generalist) to maintain, upgrade and manage our customer’s software, hardware, and networks. A strong understanding of the technology used to operate different types of small to medium sizes businesses. Must have the ability to transition from one software/hardware in quickly between each customer. Your goal will be to ensure that our customer’s I.T. infrastructure runs smoothly and efficiently.
Responsibilities
- Resolve routine helpdesk calls along with other technicians while delivering a WOW customer experience.
- Ability to operate without direct supervision to include project work offsite
- Install and configure software and hardware
- Expert level proficiency of Windows servers and desktop operating systems
- Expert level proficiency in all Windows server roles and features (AD DS, IIS, DNS, DHCP, Hyper V, etc.)
- Expert level proficiency in the Microsoft 365 application suite
- Moderate to expert level proficiency in data and email migrations to Microsoft/Office 365.
- Expert level proficiency in troubleshooting minor to complex issues with server and desktop operating systems
- Monitor performance and maintain systems according to industry standards and/or customer requirements
- Able to resolve critical server issues during nights and weekends if needed
- Ensure information and cybersecurity utilizing access controls, firewalls, AV, etc.
- Upgrade hardware and software with models and new releases
- Develop expertise to train staff on new technologies
- Build an internal knowledge base with technical documentation, manuals, and IT policies
Skills
- 5 + years experience as a System Administrator, Network Administrator or similar role
- 5 + years experience with databases, network hardware and configuration, and routine systems maintenance
- 5 + years experience with hardware/software security (firewalls, IDS, IPS) and data backup/disaster recovery
- Ability to create scripts in Powershell
- Familiarity with various operating systems and platforms
- Resourcefulness and problem-solving aptitude
- Excellent communication skills
- BSc/Ba in Information Technology, Computer Science or a related discipline
- CompTIA Network + and Security + or CCNA and CCNP
- MCP or MCSE’
‘Work Location: Tampa Florida (must live within 20 miles of New Tampa Area or willing to relocate)
Job Type:
- Full-time
Pay:
- $60,000.00 – $75,000.00 per year
Benefits:
- Paid time off
- Professional development assistance
Schedule:
- Monday to Friday
- On call
- Weekend availability
Supplemental Pay:
- Commission pay
Ability to commute/relocate:
- Tampa, FL 33647: Reliably commute or planning to relocate before starting work (Required)
Education:
- Bachelor’s (Required)
Experience:
- IT: 5 years (Required)
- Office 365: 3 years (Preferred)
Work Location:
- Home based and local travel to clients as needed in Central Florida
Help Desk - Level 2
Openings – 1 (immediate)
Description
This is a key position on a small team that will handle the most important customer network issues, keeping systems running smoothly and performing ongoing network administration across multiple environments. We are seeking a high-energy professional that enjoys interacting with people yet possesses great IT skills. Someone with years of level 2 help desk looking to advance their career will be considered with appropriate experience and a proven track record of success.
Requirements
- Must live within 30 minutes of the office in New Tampa (Bruce B. Downs and Bearass Ave area) or be willing to move to this area. Generally this includes, Carrollwood, City of Tampa, Wesley Chapel, Brandon, Lutz, and Temple Terrace.
- Experience with Windows desktop support
- Office 365 support
- Friendly
- Well spoken and customer service oriented
- Enter information in CRM while talking on the phone
Benefits:
- Paid time off
- Pretax healthcare insurance allowance
- Paid company and national holidays
Responsibilities:
- Respond to customers desktop support needs
- Troubleshoot email and profile related issues
- Answer questions on using Office 365
- Enter detailed information on support issues
- Follow up with ongoing support cases in a proactive manner
- Engage with customers in a way to make them feel special and appreciated – they pay our wages
- Learn new technology to expand your horizons and value to the company
- Help in any area as requested by management
Experience:
- AA or BS in Computer Science or Related Field and
- 5+ years of professional help desk experience
- A+ Certification
- Industry certifications and memberships a plus
- Flexibility to get the job done and help out in other areas as needed
Skills/ Requirements:
- Windows 8 and Windows 10 support
- Primarily support PCs, MAC is a plus
- Troubleshooting and problem solving
- Maintain security best practices internally and externally
- Install Microsoft 365
- Offer daily operations and systems support to personnel
- Conduct daily network backup operations
- Ability to talk on the phone with customers to handle a variety of system and computer issues
- Write effective and professional emails
- Type 40 WPM (test will be given to confirm)
- Proficiency in English. Bilingual Spanish is a plus.
- Strong verbal and written communication
- Advanced troubleshooting and multi-tasking skills
We're Here To Help!
Office
15310 Amberly Drive
Suite 26 & 28
Tampa, FL 33647-9262
Hours
M-F: 8:00am – 5:30pm
S-S: Closed
Call Us
(866)365-7798